Returns & Exchanges

RETURNS & EXCHANGES POLICY:

Supplement Central accepts returns, in most cases. Please read carefully below on how our returns, backorders and exchanges are handled.

Domestic Customers:

Returns and exchanges are accepted as long as the product(s) are sealed, unopened , and still in sell-able condition. Any issues with your order must be addressed to our Customer Service department within 48 hours after receiving the package to start the process of a return or exchange. The shipping fee's will not be refunded and will be at your own expense. You must call during our normal business hours and speak to a customer service representative or contact our Customer Service department directly at customerservice@supplementcentral.com for return authorization. You will be provided detailed instructions on how to ship the item(s) back to us. The merchandise will be returned at your own expense in unopened and perfect condition to receive credit for the return.  You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges Supplement Central has incurred during shipping, such as warehousing fees, return postage fees, etc. You must have authorization to send back a return or we may refuse the package. 

If you are in receipt of a damaged item, the wrong item, size/quantity or any other error(s) made by Supplement Central, we will have the package or item picked up at our expense and will rectify the problem within 48 hours when the returned item(s) are recieved at our facility. Refunds will not be issued until the returned packages are physically in our warehouse. Send all returned item(s) back to us in a carefully packed box to:

SupplementCentral.com
ATTN: Returns / RMA # (if issued)
406 Parkway View Drive
Pittsburgh, Pa 15205
United States

For all returns and exchanges you must make a copy or send in the original invoice highlighting the item(s) in question. If you are provided with additional instructions on placing a note along with the invoice for the return or exchange, you must comply and send all information needed in order to successfuly return or exchange your item(s).

International Customers:

You must contact our sales department via email at sales@supplementcentral.com or contact us during normal business hours at our toll free number, 1-800-808-2996 for a return authorization.  You must have authorization to send back a return or we may refuse the package.  If you are in receipt of a damaged item, the wrong item or there was an error made please contact us immediately and we will do what it takes to make it right. There will be no exchanges for products with International Customers, we apologize.


Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges Supplement Central has incurred during shipping, such as warehousing fees, return postage fees, etc.

We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. 


All returned packages will follow the return processes below based on when the order was originally shipped. Refunds will not be issued until the returned packages are physically in our warehouse, in our returns department.

·         0 – 90 Days: Orders that are returned to us within 90 days the order was originally shipped from our location will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). You will receive a notification once the order is received at our warehouse.  Please allow 1-3 business days for the refund to appear on the payment method used.

·         90 + Days: Orders that are returned to us 90 days or more from the original date your order was shipped will not be refunded. The integrity and freshness of the products are extremely important. All items returned will be discarded or destroyed. You will not be notified of this nor will you see any credits on the account used to make this purchase.  Sorry no exceptions.

·         Reshipments: We do not offer reshipments for products being returned or had been returned to Supplement Central.  Product freshness is extremely important. We encourage you to accept the return and place a new order and adjust any errors they may have occurred during the previous shipment. If you need assistance, please do not hesitate to contact us.

·         Incorrect Order: If you had received an incorrect order, missing items or certain items you may not have purchased, please contact our sales team immediately. We will create an authorization for any exchanges, shipments or returns. Contact our sales team directly at sales@supplementcentral.com or at our toll free number 1-800-808-2996.

Please be aware of the product(s) you’re ordering! Need assistance? Call us at 1-800-808-2996 if you have any questions or concerns. Thank you for shopping at Supplement Central!


BACKORDERED ITEMS:

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will mark the product "out of stock" on our website. If any product is not in stock for an order, we will hold off shipment of your entire order until all products are available, unless contacted, and given instructions otherwise. You should place a separate order containing only in-stock products to have it processed immediately. In some cases, our experts in the customer service department will communicate with you on possibly* switching the customer into an equivilant product, at the price you had already paid with no additional charges for upgrade. *This is at the customer service representatives descresion is not a guarantee. Please be sure to add customerservice@supplementcentral.com to your "Safe Mail" list so there is no issues with our emails being placed into your "Spam" folder. 

 

† This price is the retail price for this product found at one or more retail web sites in the last 30 days. This price may not include shipping cost, tax, sale or promotional prices, or discounts. Prices may change. This price is verified every 30 days.